If you have bought a web hosting plan and you have certain questions connected to a specific function/feature, or in case you’ve stumbled upon some predicament and you require assistance, you should be able to contact the respective client service team. All hosting companies deploy a ticketing system irrespective of whether they offer other means of contacting them along with it or not, as the most efficient way to solve a problem most often is to post a ticket. This model of correspondence makes the responses sent by both sides easy to follow and enables the help desk support staff members to escalate the problem if, for instance, an administrator needs to become involved. Usually, the ticketing system is part of the billing account and is not directly linked to the hosting space, which implies that you’ll have to have at least two different accounts to get in touch with the client support team and to actually manage the hosting space. Incessantly switching from one account to another might be a headache, not to mention the fact that it requires a lot of time for the vast majority of hosting providers to reply to ticket requests.

Integrated Ticketing System in Website Hosting

In contrast with what you may find with many other hosting providers, the support ticket system that we are using with our website hosting packages is part of the Hepsia Control Panel, which is included with all web hosting accounts. You will not need to remember different sign-in names and passwords, since you will be able to manage both your tickets and the web hosting account itself in a single place. So, if you have a query or experience a problem, you can touch base with our client support engineers momentarily. Our ticketing system includes an intelligent search mechanism. This means that even if you’ve opened numerous tickets through the years, you will be able to find the one that you want without any difficulties. You can also check knowledge base instructions for troubleshooting commonly faced difficulties.

Integrated Ticketing System in Semi-dedicated Hosting

The trouble ticket system that we are using is incorporated into the Hepsia Control Panel, which we have developed for our Linux semi-dedicated hosting, which means that you won’t need some other platform to get in touch with our support team – you can do it on the spot in case you encounter an issue. Posting a new ticket takes several clicks and tracking down an older one is just as easy. With our smart search option, you can swiftly track down any ticket that you’ve already sent. You can open a ticket at any given moment as our client care staff representatives are available 24-7 and answer in no more than 60 minutes, although it rarely takes this much to receive support. With Hepsia, you will have everything in one location and you can forget about having to sign in and out of two or more platforms to fix a simple problem.