A live chat is a real-time method of communication between a hosting provider's support crew and its customers. It is an efficient method to receive some information about the web hosting services or get some problem resolved as you are speaking with a live agent. The benefits of using a real-time chat service instead of calling or opening a support ticket are the low possibility of mistakes at the time you exchange info like usernames or domain names, the more rapid response time because the communication is live plus the fact that you don't have to stay on the chat constantly - you can do something else while the representative examines the issue involved. What's more, you will be able to connect with a live chat room from any computer that's connected to the web, avoiding the telephone charges that you'll need to pay in case you are calling to a different country.

Live Chat Support in Website Hosting

As we acknowledge the fact that a great number of issues are often resolved when you chat with a live person, we provide a live chat service for all our potential and current clients. Our chat is available every day and our support representatives will assist you with a number of questions and situations. In case you aren't our client yet, you're able to learn more about our website hosting plans and the web hosting environment in general so that you can be certain that your web sites will run effectively on our servers. If you already have an account and you have some questions or you encounter any kind of troubles with some of our solutions, you can get in touch with us through our live chat and we can provide you with the required info or assist you to troubleshoot the problem. You'll have to open a trouble ticket for certain issues which need more time or the assistance of a sysadmin, still for a lot of basic troubles you will receive help right away.

Live Chat Support in Semi-dedicated Hosting

We have live chat support that is accessible to all our potential and present customers. In case you are searching for a new web hosting account, you're able to chat in real time to one of our representatives and obtain more details about our Linux semi-dedicated hosting so that you can select the perfect package for your sites. In the event that you already have an account with us, we'll be able to assist you timely with general, billing and first-level techissues. Even though in some instances you may have to open a support ticket because there're issues that cannot be resolved through a live chat, we can assist you with various standard jobs, for example setting up an e-mail account in an email client or forwarding one domain to another. Thus, you'll receive quick support and you'll save plenty of time.