One-Hour Response Guarantee in Website Hosting
With a website hosting from our company, you can forget about waiting around for hours on end, or even all day, to receive an answer to a client support ticket or an e-mail. Irrespective of when you touch base with us, we will reply to you within less than sixty minutes with any sales and technical queries that you might have. The fact is, our actual reaction time scarcely ever exceeds twenty to thirty minutes. Since we are working 24/7, you’ll always get help in a timely fashion and we realize how essential this is in the e-world. As soon as you contact us, we will respond to your questions. In case you experience any technical challenge, we’ll cope with it instead of you, or we’ll provide you with all the needed information if there’s something that you need to do yourself.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server plan from our company, you can take advantage of our blazing-fast support service. You’ll get a response to any support ticket posted through the hosting Control Panel or email sent to our customer and tech support team in less than sixty minutes. The response time is guaranteed and it’s valid irrespective of the matter – billing or technical. Often, it takes much less time to examine and troubleshoot a problem. We’ll give you more information in case the solution involves something that needs to be done on your end. If you contact us during weekends or holidays, the response time will be absolutely the same and given that our support staff will be at your service 24x7x365, you will receive timely assistance for practically any technical, billing or general issue regardless of what time it is.