Being able to contact your website hosting company if you have any sort of questions or experience any troubles is important and how fast they will respond and take action is usually crucial, in particular when your web site is business-oriented, as longer downtime can often mean losing potential clients. The support options are a quick way to recognize genuine providers from resellers. The second usually answer only to emails or support tickets and you will need to wait for a day or maybe more to get an answer. If the trouble needs a few responses, you'll end up losing a few days in order to get a problem fixed. Using the services of an authentic and trustworthy website hosting supplier, you'll be in a position to contact the support team at any time and get a prompt response whatever the issue or your question is - pre-sales, customer or technical one.

24/7 Customer Support in Website Hosting

Our website hosting packages come with 24/7/365 pre-sales, customer and technical support, so no matter if you are inquiring about our web hosting solutions before you make a purchase or you're a current customer and you have any kind of question or some issue, you'll be able to contact us anytime, including holidays and weekends. We have many channels to contact us - a couple of phone lines around the globe for your convenience plus live chat support for billing, pre-sales and basic questions; email messages and support tickets for more technical matters or any matters that need extra time to investigate and deal with. Unlike a number of other web hosting service providers, our trouble tickets feature a warranted maximum reply time of just 1 hour, thus whatever your trouble is, it'll be resolved on time and you won't waste days to have something fixed.

24/7 Customer Support in Semi-dedicated Hosting

All the Linux semi-dedicated hosting that we provide feature 24/7 customer and technical support, therefore regardless of what issue you have, you're able to contact us and we will help you without delay. Our guaranteed answer time for every e-mail or trouble ticket that you open from your Hepsia web hosting Control Panel is just one hour; typically the reply time rarely exceeds twenty minutes. Furthermore, we provide telephone support with a couple of local numbers internationally plus a live chat, so you're able to get in touch with us and receive additional information about our solutions even if you do not have an account yet. We can help you with any question or a difficulty you may have - payment methods, plan features, e-mail configuration, web hosting account settings, etcetera. If you use our services, you will not ever have a scenario where you have to wait for a couple of days to get an issue resolved like you will need to do with various other service providers.

24/7 Customer Support in VPS Hosting

In case you acquire a virtual private server through us, you can use a couple of different means of communication to get in touch with our Customer and Tech Support Departments. For pre-sales, billing and general matters, we have a couple of local phone numbers in the United States, Great Britain and Australia along with a live chat service. If you are an active customer and you require help with some technical issue which requires more time to analyze or resolve, you can open a ticket through your billing account or you will be able to send an e-mail and we'll handle the problem and send you an answer within the hour. The answer time is guaranteed 24/7, which includes holidays and weekends, still for the majority of problems it takes a maximum of 30 mins to get assistance. The support service covers your VPS and all of the pre-installed software it comes with, so if you'd like to have help with third-party applications, you can check the additional Managed Services upgrade that we provide.

24/7 Customer Support in Dedicated Web Hosting

With a 1 hour maximum response time guarantee, you will enjoy prompt support when you purchase a dedicated server from our company. Our customer and tech support crews are accessible 24/7/365, as a result if you open a ticket from your billing account or you send an email message about any kind of issue with the server or the pre-installed software on it at any time of the day, you will have an answer within the hour, even during holidays. Our ticketing system is the best option in case the issue in question needs more time to be solved or when it should be sent to our admins, because it is much easier to monitor the communication sent on both sides. For common, billing and sales issues/inquiries, you will be able to phone us or talk to a live representative through our chat service. If you include the Managed Services upgrade to your server plan, our admins can also support you with third-party software installation and troubleshooting and just like the regular support, this service is available 24/7 too.