Customer Support Channels

  • 1 hour ticket response time

  • A One–Hour Support Ticket Response Time Guarantee

  • We provide a 1–hour response warranty for every support ticket or email that you send to our client care staff. We will swiftly answer all the common queries and forward the issue to our administrators in case additional assistance is required. If you make use of our Admin Services package, we will perform any of the included server administration services at a time that has been discussed with you earlier.

  • Top quality support service

  • An Exceptional Tech Support Service

  • We will be available to you 24/7/365 to respond to any queries that you may have with regard to our Online Control Panel or any of the applications that we have pre–installed on your behalf on the dedicated server. If you also need assistance tackling server admin procedures, you can make use of our Admin Services package, which includes backup hard drive storage space, Operating System updates on a weekly basis, server monitoring and restarting procedures, as well as installation and problem troubleshooting services

  • Intuitive help center

  • An Intuitive Help Area

  • Our Online Control Panel was pre–installed for every Linux dedicated servers hosting package. Among its features is a rather convenient integrated knowledge base that will guide you step by step on everything that you can do. The majority of educational articles also video versions which show all the actions that you can perform in a very illustrative way. You can find all the educational articles and the video tutorials in the top right corner of each Online Control Panel section.