Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center

  • The Help section included in our Online Control Panel features a selection of help articles and commonly asked questions. Aimed at resolving any common issue that you may possibly chance upon, they are written by our support team of experienced techs.

  • Top quality support service

  • Instructional Video Clips

  • If you would rather see how a task is performed or how a problem is taken care of, rather than just reading about it, then have a look at our compilation of how–to video tutorials. They cover many different topics and will help you swiftly find your way around the Online Control Panel.

  • Intuitive help center

  • A 60–Minute Response Time Guarantee

  • With all our semi–dedicated servers, we offer a 24x7 customer service with a 1–hour ticket response time guarantee. A team of skillful customer service technicians will be at your disposal to answer all the enquiries that you might have. During non–busy times, a reply will be given within just twenty minutes.