Help and Support Channels

  • 1 hour ticket response time

  • A 60 minutes Ticket Reply Guarantee

  • Our team of specialists will try their best to answer to your support enquiries within less than 1 hour. If, however, the trouble you have experienced calls for the assistance of the Admin =Team,= we’ll address the ticket to the person on duty and will write a reply to notify you.

  • Top quality support service

  • Top–quality Client Help Service

  • Our customer help and support team will be on duty for you round–the–clock to to reply to all service inquiry tickets that you submit. We offer customer assistance for all the programs that are pre–configured on your web server. These include our in–house built Online Control Panel, the preferred Operating System along with the server admin panel (with respect to the VPS type).

  • Intuitive help center

  • An Intuitive Help Section

  • In the Online Control Panel that is provided completely free along with your virtual server, you can discover an information–rich Help section, consisting of everything you need to be informed about when organizing your sites and applications. We have added a range of how to articles and video tutorials that present the general web site managing tasks in an easy–to–understand manner.