In case you’ve got a website, a problem could always crop up and it does not necessarily have to be related to the web hosting service. For instance, something can go wrong when you bring an Internet application up to date or some crucial data may be modified or deleted by chance. Whatever the essence of the problem is, you’ll have to contact the customer support staff and request them to recover a backup or to assist you in dealing with the problem that you are facing. How promptly they will do that will determine how much time your websites will be unavailable. For particular sites such as community portals or online shops, a longer unreachability too often means losing clients and money. Because of this, it is rather important for you to use the services of a hosting company that offers not only a very good customer support service, but also a prompt one.

One-Hour Response Guarantee in Website Hosting

With a website hosting from our company, you can forget about waiting around for hours on end, or even all day, to receive an answer to a client support ticket or an e-mail. Irrespective of when you touch base with us, we will reply to you within less than sixty minutes with any sales and technical queries that you might have. The fact is, our actual reaction time scarcely ever exceeds twenty to thirty minutes. Since we are working 24/7, you’ll always get help in a timely fashion and we realize how essential this is in the e-world. As soon as you contact us, we will respond to your questions. In case you experience any technical challenge, we’ll cope with it instead of you, or we’ll provide you with all the needed information if there’s something that you need to do yourself.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server plan from our company, you can take advantage of our blazing-fast support service. You’ll get a response to any support ticket posted through the hosting Control Panel or email sent to our customer and tech support team in less than sixty minutes. The response time is guaranteed and it’s valid irrespective of the matter – billing or technical. Often, it takes much less time to examine and troubleshoot a problem. We’ll give you more information in case the solution involves something that needs to be done on your end. If you contact us during weekends or holidays, the response time will be absolutely the same and given that our support staff will be at your service 24x7x365, you will receive timely assistance for practically any technical, billing or general issue regardless of what time it is.